At the centre of Friendship’s three-tier healthcare system are its hospitals: two floating hospitals serving the chars (islands) on the Brahmaputra, and a land hospital in Shyamnagar on the coastal belt.

Many common, but debilitating conditions are seen in these regions, such as cataracts and clubfoot, which can be fixed by life-changing surgical interventions.

These surgeries aboard the floating hospitals give a new lease on life to tens of thousands of patients.

The hospitals also provide more extensive surgeries to treat burn victims, as well as paediatric, gynaecological, dental and eye care, consultations and medicines either free of cost or at affordable prices.

The hospitals on their own cannot ensure that every individual in the surrounding communities is able to access healthcare.

Our mobile medical teams carry out weekly, fortnightly or monthly visits to isolated communities to perform courtyard sessions, where they inform communities about hygiene and nutrition and provide basic treatment and free medicine.

Satellite clinics also take healthcare to displaced communities during disasters.

The topography in the south of the country allowed us to build Static Clinics providing medical services to patients living in areas far from other clinics or from our land hospital.

Together with Satellite Clinics, these form the second in our three-tier healthcare system.

Friendship Community Medic-aides (FCM) are women from within Friendship’s working communities who are trained by Friendship to take primary healthcare, including health education and counselling, to the doorsteps of the communities.

Besides providing primary healthcare, some FCMs are specially trained as Community Skilled Birth Assistants (CSBA) providing ante- and post-natal care, safe deliveries and basic infant care. Their work has helped Friendship earn an effective and strong relationship with the communities based on trust.

Friendship Community Medic-aides are equipped with a mobile-phone application that helps gather and store patient data, assist with diagnosis and allows FCMs to connect to a doctor whenever they need.

This app called mHealth has been developed in-house by Friendship.

The hospital ships remain connected via an innovative satellite technology, allowing harmonised patient records across all the facilities, and enabling them to connect to international hospitals and universities for advanced health consultations.

We built a cyclone shelter in the south on the coastal belt and plinths (micro-villages raised above flood levels) in the north on riverine islands to protect people and their livestock when disasters strike.

This iconic cyclone shelter also serves as a primary school all year round. Shelters are equipped to accommodate all the basic needs of refuge-seekers including safe water and sanitation, and their livestock.

In times of calamity, Friendship delivers emergency relief services to remote communities and ensures their immediate needs are met.

Relief includes distribution of safe drinking water, of food parcels and essentials and immediate medical support to the disaster-affected communities.

Volunteers teams are trained in search and rescue techniques and connected to local government to ensure endangered people can get to safety.

The coastal communities of Bangladesh are always in dire shortage of safe drinking water due to the extreme salinity in ground water creating huge health problems. on the coastal belt.

We have installed six water treatment plants to make safe drinking water available at an affordable price for the most underprivileged segments of the population.

During the Covid-19 shutdowns, many ultra-poor families lost whatever income sources they had, putting them at outright risk of starvation. Field level members of the Inclusive Citizenship team in Kurigram designed a food bank system through which solvent families donate rice, potato, lentils, etc., to those in need.

A similar programme was initiated in Gaibandha under the name mooth mooth, which literally means ‘a fistful at a time’.